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General questions & feedback
Questions about how LoanNow works, feedback on our guides and tools, or corrections to our content.
info@loannow.co.za →Lender complaints
Bad experience with a lender you found through us? We investigate every report and remove lenders who break the rules.
Report a lender →POPIA data requests
Request access to, correction of, or deletion of personal information under the Protection of Personal Information Act.
Make a request →About your loan itself
Remember: LoanNow is a comparison service, not a lender. For questions about an existing loan — balance, settlement amount, payment arrangements — contact your credit provider directly; their details are on your loan agreement. We can't see or change anything on a lender's side.
Regulators and free help
| Who | When to contact them | Where |
|---|---|---|
| National Credit Regulator (NCR) | Complaints about credit providers, verify lender registration | ncr.org.za · 0860 627 627 |
| Credit Ombud | Disputes with credit bureaus or non-bank lenders | creditombud.org.za · 0861 662 837 |
| National Financial Ombud (NFO) | Disputes with banks and insurers | nfosa.co.za |
| Information Regulator | POPIA privacy complaints | inforegulator.org.za |
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